Patient Journey — in the words of patients who lived it.
Hear from patients around the world who have completed treatment at Eyeglow Health. Post-operative interviews recorded in their own words — sharing every stage of the journey, from the first message to the year-long aftercare programme.
Verified and listed across leading directories and authorities
In the words of our patients.
Tap any thumbnail to read the full story — recorded in the days after surgery, in the patient's own language.
Step by step
Every step has a written checklist, a named owner on our side, and a clear handoff to the next stage. Nothing is left to assumption.
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First message
Reach us by form, WhatsApp or email — whichever you prefer. Share a recent prescription or a short description of what you need. A care coordinator who speaks your language is matched to your enquiry, typically within two working hours during business days.
- Form · WhatsApp · Email channels
- 2-working-hour reply commitment
- KVKK-compliant intake
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Written care plan
Your coordinator prepares a written care plan reviewed by the operating surgeon — itemised price, recommended procedure, anticipated stay, complication insurance scope, and full disclosure of what is and is not included. No upsells, no commission layers, no obligation.
- Surgeon-reviewed before delivery
- Itemised price + package transparency
- Free, no obligation
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Travel coordination
When you decide to continue, your coordinator helps arrange the practical details — flight planning, airport pickup, hotel reservation at our partner properties, and a written letter for visa purposes if you need one. We coordinate at cost; no agency markups.
- Flight planning + airport pickup
- Partner hotel reservations
- Visa support letter on request
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Pre-operative consultation
On arrival at our accredited partner hospital network in Istanbul, you meet your surgeon in person, complete diagnostic imaging and biometry, and confirm the surgical plan. Any unanswered questions are addressed before consent is signed — never after.
- In-person surgeon consultation
- Full diagnostic workup on site
- Informed consent before scheduling
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Surgery day
Your procedure is performed by the named surgeon you have spoken with — never delegated. Same-day discharge or overnight observation depends on the procedure. Your coordinator is on call throughout the day and follows up that evening.
- Named surgeon performs the operation
- Discharge protocol procedure-dependent
- Coordinator on-call same day
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One-year structured aftercare
Scheduled video reviews at 1, 3, 6 and 12 months — with the same coordinator who handled your case from the first message. WhatsApp access remains open between scheduled reviews. Complication insurance remains active for the full first year.
- Video reviews at 1·3·6·12 months
- Same coordinator, no rotation
- Complication insurance active 12 months
Included in every Eyeglow Health package
The boundary between what we cover and what stays with you is written into your care plan before you commit. No surprises after booking.
Included
- Surgeon consultation in person before surgery
- Surgical procedure at our accredited partner hospital network
- Complication insurance policy (Türkiye Ministry of Health certified)
- Partner hotel reservation at coordinated rates
- Airport pickup and inter-clinic transfers
- One year of structured video review aftercare (1, 3, 6, 12 months)
- WhatsApp coordinator access for the full first year
- Written care plan reviewed by operating surgeon
Not included
Items below stay with you — your coordinator helps you arrange them at no markup.
- International flights to and from Istanbul
- Travel insurance (covers flight cancellation, baggage, non-surgical medical events abroad)
- Meals and personal expenses during your stay
- Visa fees (we provide invitation letter on request)
- Companion accommodation surcharge if applicable
- Non-essential medication and personal items
Ready to start the journey?
Send us a short message about what you need. A care coordinator will reply within two working hours, in your language, with a written care plan you can review at your own pace.